Refund Policy
Online Order Refund Policy
To start a return, you can contact us at onlineorders@marnics.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at onlineorders@marnics.ca.
Items Must be Received from return shipping before refunds can be processed
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like headphones, earphones or any product which concerns personal hygiene (see all examples below). It can be returned if the product is unopened and in perfect condition. Prepaid plans activated online cannot be refunded or transferred.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Product Type Refund Policies
Product Category - ("Pre-Owned")
- Refund Period: 30 Days from the date of purchase
- Return Void When:
- The device shows signs of physical damage
- Cracked Glass on the Screen
- Cracked Glass on the Back Glass
- Damaged LCD, OLED
- The device shows signs of water damage
- The Grade of the Device is 2 grade or lower than the grade it was sold at (https://marnics.waywedo.com/CompanyManual#!/proced...)
- Restocking Fee: 10% of Purchase Value (Void for exchanges)
Product Category - ("Software, "Prepaid Cards", "Extended Warranty", "Sim Cards")
Product Category - ("Screen Protectors", "Earphones", "Headphones", "Video Games")
- Refund Period: 30 Days from the date of purchase
- Return Void When: Product has been opened or applied
Product Category - ("Special Order")
- Refund Period: 7 Days from the date of purchase
- Return Void When: Original Packaging is Missing and/or the Item is not in new or like new condition
Product Category - ("Bell Device")
All Other Product Categories
- Refund Period: 30 Days from the date of purchase
- Return Void When: Original Packaging is Missing and/or the Item is not in new or like new condition
Other Refund Policies
Gift Cards, Completed Repair Tickets, Traded in Devices
Warranty Policy
Pre-Owned Devices
- Limited Warranty Period: 1 year from the date of purchase
- Limited Warranty Coverage: Manufacturer Defects, Battery Health Below 80% for iPhones
- Limited Warranty Procedure: A full refund will be issued
- Limited Warranty Void When:
- The device shows signs of physical damage
- Cracked Glass on the Screen
- Cracked Glass on the Back Glass
- Damaged LCD, OLED
- Physically Damaged Ports
- Missing Keys
- Missing Buttons
- Beyond C Grade Cosmetics
- The device shows signs of water damage
- The device shows signs of being worked on by an entity other than Marnics
Repairs (Hardware)
- Limited Warranty Period: Limited Lifetime
- Limited Warranty Coverage: Manufacturer Defects of parts, Defects in Workmanship during parts installation, Misdiagnosis, Technician damage to components outside of the original repair
- Limited Warranty Procedure:
- Manufacturer defect on parts/Defects in Workmanship during parts installation:
- Redo original repair service(s) free of charge
- Technician damage to components outside of the original repair:
- Complete additional repair service(s) free or charge OR
- Device replacement (claim original device)
- Misdiagnosis
- Credit the amount paid for original repair towards the repair needed
- Limited Warranty Void When:
- The device shows signs of physical damage related to the previously installed part(s). This may include any of the physical damage signs below regarding the previosly installed part(s):
- Cracked Glass on the Screen
- Cracked Glass on the Back Glass
- Damaged LCD, OLED (Must also have cracked Glass. Cracked LCD/OLED without cracked glass will be covered under warranty)
- Missing Keys
- Missing Buttons
- Physically Damaged Ports
- Beyond C Grade Cosmetics
- The device shows signs of water damage
- The device shows signs of being worked on by an entity other than Marnics
Repairs (Software)
- Limited Warranty Period: None
Screen Protectors
- Warranty Period: Lifetime
- Warranty Coverage: Broken Screen Protector, Peeling Screen Protector
- Warranty Procedure: Replacement
- Warranty Void When:
- Screen Protector is missing from the device
- Original Purchase receipt is not provided, and/or customer cannot be found in the System
Lifelink Brand Products
- Limited Warranty Period: 1 year from the date of purchase
- Limited Warranty Procedure: Product Replacement
Other Products
- Marnics does not deal with manufacturer warranties for other products. It is up to the customer to claim warranty through the manufacturer.