In Store Privacy Policy

At Marnics, we take the privacy of our customers seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including device repair, diagnostics, and other related services.

1. Information We Collect

When you bring your device to our shop for repair or diagnostics, we may collect the following information:

  • Personal Information: Your name, contact information (phone number, email address), and billing information.
  • Device Information: Information related to the device you bring in, including make, model, operating system version, and other relevant details.
  • Passcodes/Passwords: For diagnostic purposes, we may request the passcode, PIN, or password of your device to perform a full evaluation and repair of the device. This is necessary to access your device’s settings and features in order to troubleshoot or fix any issues. Nobody will ever be forced to provide their passcode by us.

2. Use of Your Information

We use the information we collect for the following purposes:

  • Device Diagnostics & Repair: To properly assess and repair your device. Your passcode will only be used for the purpose of diagnosing and repairing your device.
  • Customer Support: To communicate with you regarding your device’s status, updates on the repair process, or to notify you of any issues that arise during the repair.
  • Billing and Payment: To process payments and send receipts for services rendered.

3. Security of Your Information

We are committed to maintaining the security of your information, including your device passcode. We take the following precautions to protect your data:

  • Confidentiality: Your passcode will be stored securely and will only be used by authorized personnel for repair and diagnostic purposes.
  • Access Restrictions: Only trained and authorized employees will have access to your device and passcode. We ensure that our staff understands the importance of maintaining your privacy.
  • Encryption: Where possible, we will use encryption to protect sensitive data both in transit and at rest.

4. Retention of Your Information

  • Device Passcode: We will only retain your passcode for the duration of the diagnostic or repair process and will delete it immediately once the service is completed, or upon your request.
  • Customer Data: We may retain personal information such as your name, contact details, and billing information for our records, in accordance with local regulations and business needs.

5. Sharing of Information

We do not share your personal information, including your device passcode, with third parties unless:

  • You provide explicit consent for us to share your information.
  • It is necessary to comply with legal obligations or respond to lawful requests by public authorities.

6. Your Rights

  • Access to Information: You have the right to request access to the personal information we hold about you.
  • Correction or Deletion: You may request that we correct or delete any inaccurate or unnecessary information.
  • Withdrawal of Consent: If you have given us permission to use your passcode for diagnostics, you have the right to withdraw that consent at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our services, you acknowledge that you have read and understood this Privacy Policy.